Store returns & policies
How to Send an Image
**Method 1:**
**Via Etsy:** Send your image of handwriting, drawings, or fingerprints by contacting us through our Etsy storefront or directly from your order receipt in your purchase history. Attach and send the image(s) in the message thread.
**Method 2:**
**Via Email:** Send an email attachment with the file to clearlinesjewelryco@gmail.com. To help speed up the process, use the same email address you use for your Etsy or Shopify account and include your order number in the subject line to link the images to your order.
**Additional Tips:**
- Images can be sent before or after placing your order.
- Preferred file types are JPG, JPEG, PNG, or PDF.
Image Guidelines for Custom Jewelry
**Quality:** Provide high-quality images that are in focus and well-lit.
**Design Flexibility:** We don’t have set design or character limits; every piece of custom text, handwriting, and drawing is unique.
**Customization:** We can crop out unwanted text, combine multiple images, and even create phrases from individual words and letters.
**Language:** We accept designs in any language and writing style (cursive, print, etc.), as well as drawings.
Feel free to send us your image or personalization request before ordering to ensure the best results.
Measure & Size Guide
**Bracelets:**
Order a size 1/2 inch to 1 inch larger than your wrist size for a comfortable fit. Our chain bracelets come with a 1” extension for further adjustment.
**Necklaces:**
All lengths are measured in inches, including the charm and chain. Our chain necklaces also come with a 1” extension for adjustment.
**Rings:**
We create rings in standard US sizing. For the most accurate fit, have your finger sized by a local jeweler or use a physical ring sizer.
Processing Time & Status
All our pieces are handmade with care. Expedited shipping speeds up transit times but not processing times:
**Ready-to-Ship Items:** Processed and shipped in 3-5 business day. These items ship first if ordered with custom-made items (U.S. orders only).
**Custom-Made Items:** Made to order and processed within 7 to 10 business days. These items are noted as “made-to-order” in the listing details.
**Processing Time + Transit Time = Estimated Date of Arrival**
Transit times may vary
Check your order status by visiting your purchase history when logged into your account.
Material & Jewelry Care
All items are crafted from 925 solid sterling silver. Our gold products feature an 14k, 18K gold finish over a 925 solid sterling silver base. Our jewelry is nickel-free and safe for most sensitive skin.
For best care:
Remove jewelry before coming into contact with water (showering, swimming, washing hands, etc.).
Store jewelry in airtight storage, such as the provided Clearlinesjewelry pouch and gift box.
Return & Warranty Policy
All items come with a 30-day quality guarantee!
**Returns:** Accepted for new and unworn items for store credit or exchanges only, within 7 days of delivery (U.S. orders only). Items must be in mint condition and in original packaging.
**Exclusions:** No returns for international shipments, exchanged items, or items marked 'Final Sale.'
Please note, refunds are typically not provided unless the fault is ours. However, we are happy to assist with any concerns.
Partial Shipments
For U.S. orders, ready-to-ship items are sent first. Custom-made items will ship separately according to current turnaround times. Your shipping confirmation will list all items, but only reflect the first package contents.
Questions?
Feel free to contact us with any questions or concerns! We're here to help.
